Have you noticed something different in the air? Yeah…winter is here but I am not talking about that what I am talking about is ‘ITILV4’ that caught the attention with its publication back in February 2019. Yes,changes were indeed a part of the new foundation certification but the question is how much do you know about them? It will be a shame to end the year without knowing about the changes in the ITIL V4 and that’s the reason we have come up with this particular blog post. Here are some of the changes introduced by the ITIL V4:
This post highlight the primary changes from ITIL V3 to ITILV4. So, without any delay let’s have a look:
The shift from process to practice
The training for ITIL V4 Foundation Certification has taken a leap from process to practices; as the service delivery of the ITIL V3 further upgraded in ITIL V4 to deliver more value. You can easily find it under general service and technical management.The upgrade was made in the ITIL V4 to make the framework more flexible and future change ready. More to the words, these changes were designed to help users adapt to the digital era. Hence, the ITIL V3 changes from process to latest practices, processes, and principles in the ITIL V4.
ITIL V4 carries a holistic approach
The ITIL V4 revolves around the four dimensions that are often considered as the holistic approach to service management:
Organization and people
Information and technology
Partners and suppliers
Value streams and processes
It is right opposite the ITIL V3 which was the systematic approach. Apart from this, the ITIL V4 services chain leverage the dimensions to bind the entire flow in the framework while the ITIL V3 only focuses upon the individual processes.
The fundamental block of the service value system is continuing service improvement (CSI). The block was designed as an effort to analyze and improve as changing marketing demands and products. That’s the main reason the CSI has further improved in ITIL V4. This advancement is based on the famous concept that “there is always some room for improvement” and as the CSI suggests the improvement is the continuous process that never ends.
Unlike the ITIL V3, the ITIL V4 enables value co-creation by genuinely facilitating the outcomes that the customer actually wants to achieve. It is an added advantage to the customers as they no longer have to manage the particular cost and risks. So, the change in the ITIL V4 is not only about delivering value but also co-create the customers as well.
The ITIL V4 covers topics like automation, technologies,robotics, and AI, IoT, quantum computing, biotechnology, etc.
As digitalization is spreading its footwork across the globe, organizations are coming up with the challenges while adapting it. Due to this ITIL V4 has come up with the future-proof approaches that organization scan use for optimization and automation. Now, if you still have the query or doubt then, feel free to visit the ProICT Training anytime.
